Terms & Conditions
The following Booking Conditions together with the General Information contained on our website form the basis of your relationship with Compare & Book Limited. Please read them carefully as they set out our respective rights and obligations. These Booking Conditions apply to all bookings that you make with us as set out in more detail herein.
Please note:
We act as agent only in respect of bookings we take or make on your behalf. We accept no liability in relation to any contract you enter into or for any activity that you book or for the acts or omissions of any supplier or other person(s) or party(ies) connected with the activity. For all bookings your contract will be with the supplier of the activity concerned. The supplier's booking conditions will apply to your contract. These terms and conditions may limit and/or exclude the supplier's liability to you. Copies of these terms and conditions are available from us on request. We do not sell or offer for sale any "packages" or act as an "organizer" within the meaning of the Package Travel, Package Holidays and Package Tours Regulations 1992 and these Regulations do not apply to any booking you may make. References to "you" and "your" in these Booking Conditions mean all persons named on the booking (including anyone who is added or substituted at a later date). "We" "us" and "our" mean Compare & Book Limited.
English Law will apply to our agreement and to any dispute or claim which arises between us out of it. Any such dispute or claim must be dealt with by the Courts of England and Wales. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.
Our liability
We endeavour to check the accuracy of information published on this website with the suppliers. You should note however that we do not warrant that such information will be error free and in using this website you acknowledge that the information provided may include inaccuracies and / or typographical errors.
We act as a booking agent and intermediary for the supplier concerned. We are not a party to the agreement between you and the supplier and have no responsibility or liability to you in respect of the terms of that contract. We cannot therefore be liable for any death, personal injury, property damage or other loss that may occur due to any act or omission of any such supplier, or by reason of any other event over which we have no control.
We recommend that you ensure that the supplier's terms and conditions are to your satisfaction prior to booking because Compare & Book Limited does not warrant their contents.
While we make every reasonable effort to ensure that the activity listed is of an acceptable standard, the listing of any activity on this site is not and should not be taken to be a recommendation from Compare & Book Limited, or a representation that the activity will be suitable for the user's purpose.
We shall not be liable to you in the event that the activity is not suitable for your purpose.
Payment
Upon making a booking, you agree to pay a non-refundable deposit. The balance of the cost of the booking is payable to the supplier together with payment in respect of charges for any additional services subsequently contracted for with the provider and, where applicable, payment of the provider's service charges and taxes specified in the activity supplier's terms and conditions. You must use a credit or debit card to make payment.
Except where otherwise advised or stated in the booking conditions of the supplier concerned, all monies you pay to us for arrangements will be held on behalf of the supplier(s) concerned.
Confirmation
Once we have received your booking and all appropriate payments, we will, subject to availability, confirm your arrangements on behalf of the activity supplier concerned by issuing a confirmation email. Please check this email carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. As we act only as agent we will have no responsibility for any errors in any documentation except where those errors were made by us. Subject to this, we regret we cannot accept any liability if we are not notified of any inaccuracy in any document within 14 days of our sending it out.
A binding contract between you and the supplier concerned comes into existence when we send your confirmation email on the supplier's behalf to you and the terms and conditions of the supplier, in addition to these conditions, will be applicable to the contract. We suggest that you check and confirm with the supplier the precise terms and conditions upon which they make the booking available to you.
The booking numbers included on your confirmation should be quoted to the supplier in all enquiries, cancellations or amendments to the booking.
Special Requests
If you have any special requests please contact the supplier and advise them at the time of booking. Neither we nor the supplier in question can guarantee that they will be met. Further, if the supplier(s) is unable to meet any such requests, neither we, nor they, will have any liability to you in this respect.
If you or any member of your party has any medical problem or disability which may affect your booking, please advise the supplier before you confirm your booking so that they can advise as to the suitability of the chosen arrangements.
Cancellations and amendments to confirmed bookings by you
If you need to cancel or amend a confirmed booking, cancellation/amendment charges will generally be payable. The amount of such charges varies according to the time your notice of cancellation is received by the activity supplier concerned before departure. Please check the supplier's terms and conditions. Non-arrival may result in the cancellation of your entire booking and applicable cancellation charges may be applied.
Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Claims must be made directly to the insurance company concerned.
Any changes to your booking must be notified to and agreed with the supplier directly, and are at the discretion of the supplier.
Cancellations & amendments to confirmed bookings by the activity supplier
Compare & Book Limited do not accept responsibility for cancellations or amendments to bookings under any circumstances. We do not accept any liability for losses, additional expenses you incur, or any claim whatsoever, due to changes in the activity provided.
Circumstances beyond our control
Except where otherwise expressly stated in these conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations to you is prevented or affected by or you otherwise suffer any damage or loss as a result of "forcemajeure". In these Booking Conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
Behaviour
You accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the activity supplier concerned. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party's full legal costs) as a result of your actions.
Credit / Debit card transactions
Compare & Book Limited makes all reasonable efforts to ensure that card transactions are secure. However, if unauthorised charges appear on the credit / debit card (statement) you have used on Compare & Book Limited at any time during or after you have made your booking, conducted your transaction, or disclosed your credit / debit card details on the website, Compare & Book Limited shall not be liable or responsible in any way in respect of any damage or loss of whatever nature, suffered by you arising from or in any way connected with the use, transaction or disclosure of the card details.
Insurance
You are strongly recommended to take out personal travel insurance for all members of your party. Some suppliers require that you do so. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs. Please read your policy details on receipt and take them with you on holiday.
Complaints
If you have any complaints concerning any services we provide, you must inform us straight away in writing and in any event within 28 days of the end of any activity arrangements booked through us. We regret we cannot accept any liability if we are not so notified. Our maximum liability to you if we are found to have been at fault in relation to any service we provide (as opposed to any service provided by any activity owner for whom we are not responsible) is limited to the deposit you pay to us in relation to the booking in question. We do not exclude or limit any liability for death or personal injury which arises as a result of our negligence or that our employees whilst acting in the course of their employment.